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    Frequently asked questions

    Which materials can I choose from for the customized blankets?

    We offer three premium materials for our customized plaids:

    • New Zealand Wool - 100% New Zealand Lamb Wool: Warm and highly durable.
    • Cashmere - 90% Merino Wool & 10% Cashmere: Adds a touch of cashmere softness for a cozy yet breathable feel.
    • Merino Wool - 80% Merino Wool & 20% Nylon: A blend designed for strength, flexibility, and warmth.
    What is the size of the blankets?

    Our blankets are 140 x 200 cm, including fringes on both shorter sides. The fringes are approximately 10 cm each, so without the fringes, the blanket measures around 140 x 180 cm.

    Can I order blankets in custom sizes?

    Currently, we only offer plaids in our standard size of 140 x 200 cm to ensure quality and consistency across all orders.

    Can I return or exchange the blankets?

    Since each blanket is custom-made to order and tailored specifically for business clients, returns and exchanges are not available. Please review your order details carefully before purchasing.

    Is there a minimum order quantity?

    Yes, our minimum order quantity is 5 plaids per design.

    How long does it take to produce and deliver the blankets?

    Production typically takes 2-3 weeks, plus shipping time, depending on your location. For larger orders, please contact us to discuss specific timelines.

    Do you offer discounts on bulk orders?

    Discounts for bulk orders are displayed directly on the product page, making it easy to see how pricing adjusts with order size.

    Do you offer custom designs on the plaids?

    We are offering custom-made plaids with your company logo. The logo is pressed onto a leather or faux leather tag, which you can customize by selecting the material and color. Please upload your logo as a vector file (PDF format is also accepted).

    Will I receive a proof before production?

    Yes, we provide a digital proof for your approval once the design and logo placement are finalized. Production will only begin after you confirm the design.

    What if the file I upload does not suit your production requirements?

    If the uploaded file is unsuitable for production, our team will reach out to discuss alternatives or request an updated file.

    Can I get a sample before placing a bulk order?

    Yes, sample prices are available upon request. If the sample meets your needs, we will apply the sample price as a prepayment toward your final order.

    What payment methods do you accept, and is a prepayment required?

    We accept major payment methods, including credit cards, PayPal, Apple Pay, and bank transfers. Full prepayment is required to begin production.

    Can I track my order once it’s placed?

    You will not be able to track the order’s progress directly. However, we will send you updates as it moves through production and provide a tracking number once it’s shipped.

    Do you ship throughout Europe?

    Yes, we ship all over Europe.

    Can I cancel my order after it’s placed?

    Since these are custom products, cancellations may not be possible once production begins. Please reach out immediately if you need to make changes.

    How do I care for the blanket after receiving it?

    To keep your plaid in excellent condition, we recommend the following care based on its natural wool composition:

    • General Care: Shake the plaid gently to remove dust and air it out regularly to maintain freshness.
    • Cleaning: Machine washing is not recommended for natural wool plaids. Instead, spot clean stains with a mild wool-friendly detergent and lukewarm water. For deeper cleaning, we recommend professional dry cleaning.
    • Storage: When not in use, store your plaid in a cool, dry place, ideally in a breathable fabric bag to protect it from dust and moths.
    • Avoid Heat and Moisture: Keep away from direct heat sources and avoid high humidity, as these can damage the wool fibers.

    By following these guidelines, you’ll help ensure the longevity and quality of your plaid.




    Can I delete my account?

    Yes, you can delete your account. Please contact our support team, and they will assist you in permanently removing your account and all associated data.